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Simple ear wax removal, for the purposes of impacted wax alone, is no longer available at Alton Surgery or funded on the NHS.

If your GP feels that you have a more complex ear condition, then they will still be able to refer you to an ENT or Audiology specialist for clinical review.
The decision was taken by the Staffordshire and Stoke-on-Trent Integrated Care Board (ICB) following a review of its Excluded & Restricted Procedure Policy. This is to make sure the services provided by the NHS are both clinically and cost effective, aiming to get the best value for money from the resources available. This is not a decision the GP practice has made, so please contact the ICB Patient Advice and Liaison team (PALS) if you wish to make a complaint.

Patients suffering with earwax build up are being asked to follow the NHS self-help guide to help manage and treat their symptoms.

Weight Management Medication

23 June 2025: From today (23 June 2025), following approval by NICE, tirzepatide (Mounjaro®) will be available in the NHS for eligible patients who meet the strict, nationally-set, criteria.

The current criteria is that patients are those with a BMI of 40 or higher, and with four or more of the qualifying comorbidities (hypertension, dyslipidaemia, obstructive sleep apnoea, cardiovascular disease and type 2 diabetes) will be eligible for assessment to identify their suitability for Mounjaro. Anyone not meeting these criteria will not be eligible for assessment in the first year of the drug being available.

Please do not contact your GP; if you are eligible to be assessed you will be contacted over the coming months and invited to attend an appointment for assessment. Those with the greatest clinical need will be contacted first.

For more information about alternative local weight management services, visit the ICS website - Local Weight Management services - Staffordshire and Stoke-on-Trent, ICS.

Alton Surgery Mission Statement

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Mission Statement

To put patients first offering a friendly supportive service

To deliver high quality, evidence-based care, and health promotion to our patients

To deliver a safe, effective, and responsive service

To provide the right care by the right person to each patient

To support our staff to grow

For an overview of general information about the Surgery, please click the link to our practice leaflet here.

The GP Patient Survey evaluates patients' experiences of healthcare services provided by GP practices, including access to GP practices, appointment scheduling, quality of care, as well as services when their GP practice is closed.

Our practice received an overall rating of "good experience" at 93%, with 83% rating their experience as "very good" exceeding local and national averages by over 20%.

We thank all of our patients for their positive feedback.

Detailed results are available on the GP Patient Survey website.

NHS Friends and Family

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Page last reviewed: 16 January 2026
Page created: 08 April 2019

Total Triage

Simple Earwax Removal

Weight Management Medication

Coffee Morning - The next coffee morning will be on Tuesday the 3rd February from 11:00 AM. Please join us at the surgery, everyone is welcome.

PRACTICE LEAFLET

Alton Surgery Mission Statement

GP Patient Survey results 2025

Tell us about your experience

NHS Friends and Family

Complaints

Further Information