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Extended Access

Information about "Extended Access"

Under the Extended Hours Primary Care Services programme, there is a requirement for patients to be able to access  additional appointments after 6.30pm each week day and an effective weekend service based on the local needs of the area. All practices must be able to direct patients to the service and offer a choice of evening or weekend appointments on an equal footing to core hours appointments.

We are pleased to announce that appointments are now available between 4pm and 8pm weekdays and clinics on a Saturday and Sunday at the following Hubs. These will be run by a team of GP Federation Locum GPs who will have access to your medical records following your consent to share.

Please ask our Receptionists about this service as these appointments can only be booked via this Practice.

Leek Moorlands Hospital
Haywood Hospital, Burslem
Bradwell Hospital, Chesterton
Longton Cottage Hospital
Hanley Primary Care Access Hub

You can learn more here: https://www.northstaffsccg.nhs.uk/your-services/extended-primary-care-services 

 

 

Home Visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

The practice conforms to the “North Staffordshire Visiting Guidelines”

 

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Chaperone Policy

This practice is committed to providing a safe and comfortable environment and strives to achieve good practice at all times

All patients are entitled to have a chaperone present during any consultation, examination or procedure.  Clinicians at this practice will advise patients a chaperone is necessary during any intimate examination; this is to safeguard both the clinician and you, the patient.

Where a chaperone is not available, the clinician will ask you to make an appointment and request the presence of a chaperone at the time of booking.

We only use clinical staff as chaperones as they have had the appropriate training and have knowledge of the examination or procedure you may be undergoing.

Family and friends are not permitted to act as chaperones as they do not have the knowledge required nor have they had the necessary training.

Should you wish to see the full chaperone policy please ask at Reception.

If you have any questions, please speak to the reception staff who will direct you to an appropriate member of the team.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.