Dispensary Collection Opening Hours

Monday 11:00am – 1:00pm
 3:00pm – 5:45pm
Tuesday 11:00am – 1:00pm
 3:00pm – 5:45pm
Wednesday 11:00am – 1:00pm
 3:00pm – 5:45pm
Thursday 11:00am – 1:00pm
Friday 11:00am – 1:00pm
 3:00pm – 5:45pm




To order a repeat prescription by telephone or for any other medication queries, please call the surgery on 01538 704200 and select option 2. This line is open 9.00am - 1.00pm Monday - Friday.

All repeat prescriptions will take three working days (72 hours) to be completed.

Receptionists are not able to take requests for repeat prescriptions.


Please note that we are only able to dispense to patients who live more than 1 mile (1.6km) as the crow flies from a Pharmacy.

  • By giving us at least 72 hours notice we will be able to order most medication from our suppliers. If you are unable to do this we may have to give you a prescription to take to the chemist.
  • Unfortunately, medications are not always available as they may be out of stock at the manufacturers, to minimise your inconvenience please give as much notice as possible.  
  • In line with guidance from the NHS and NICE, all repeat prescriptions are prescribed at 28-day intervals. This allows us to maintain a balance between patient convenience, good medical practice, and minimal drug wastage
  • For certain medicines at a stable dose (e.g. contraceptives & HRT), prescribing intervals may be longer than 28 days, this is at the discretion of the GP.
  •  You can now order your repeat prescriptions online via the patient access service or NHS App. Please see the reception staff to obtain the necessary documentation to register for this service. 
  • Please note: we do not have an email address to process repeat prescriptions.


Help our dispensary team help you!


For any repeat prescription please call the pharmacy between 9:00am and 1:00pm.

We can also take paper prescriptions posted through the green post box in reception.


Make sure you know the names and doses of all medication you are ordering.

This will allow or team to be able to find the correct medication more easily and efficiently.


Collect all orders after 11am.

This helps to ensure that the dispensary has all orders ready and available to you.


Please do not place any double orders.

 This has a huge knock on effect on supplies and other patient’s requirements in this time of need.


All repeat prescriptions will now take three working days to process.

This is due to increased demand on our services, please order in plenty of time to ensure you have enough medication.


Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions

More information is available about help with prescription costs on the NHS website.

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

Urgent Supply of Medications

Should you require an urgent supply of your repeat medications, please

discuss this with us on 01538 704210.

If we do not have the required item in stock and cannot obtain this for you in the timeframe required we can provide you with a prescription to take to one of our nearby pharmacies.

Local Pharmacies

  • J C Ratcliffe Pharmacy (4.5mi) 42 Ashbourne Rd, Cheadle, Stoke-on-Trent ST10 1HQ Tel: 01538 754046 Opening hours: Click here
  • Tean Pharmacy (5.1mi) 19 High St, Upper Tean, Tean, Stoke-on-Trent ST10 4DY Tel: 01538 722405 Opening hours: Click here
  • Tesco Pharmacy (7.5mi) Brookside Rd, Uttoxeter ST14 8AU Tel: 01332 476607 (Open late and at weekends) Opening hours: Click here
  • Carters Pharmacy (7.8mi) Uttoxeter ST14 7FN Tel: 01889 564843 Opening hours: Click here
  • Blythe Bridge Pharmacy (8.3mi) 240 Uttoxeter Rd, Blythe Bridge, Stoke-on-Trent ST11 9LY Tel: 01782 393127 Opening hours: Click here