New Patients
Register as New Patient
If you live within our practice area (see opposite) you are welcome to register with us and our reception staff will be happy to guide you through the procedure.
To register you at the Surgery, we ask for you to provide photographic identity, such as a passport or driving licence. We will also request a document which states your address e.g. bank statement which must be dated within the last 3 months.
You will also need to complete a registration form (GMS1) and a new patient health questionnaire which will provide useful information whilst we wait for your medical records to arrive from your previous doctor.
Once the completed registration forms have been returned, they are given to our Practice Nurse to assess your need for a New Patient Health Check. The Receptionist will then contact you to make an appointment if the Nurse feels you need to attend.
Medical treatment is available from the date of registration. Please contact reception for further information.
We provide Interpretation Services for non-English speaking patients.
Update from January 2022
We are continuing to accept new patients.
You can obtain our current registration documents here, on our New Patients page, or can be collected in person from our practice.
Once completed, please send all documents to our practice email account: altonsurgery@nhs.net, along with a copy of your photographic and address ID. If you prefer to return the forms in person, please do so after 2 pm.
For those interested in applying for NHS online services, we require you to present with photographic ID at the surgery to ensure access is granted only to the individual.
If you wish to apply for proxy access to online records for a child under 16 or for another family member, please contact the surgery directly.
Change of Personal Details
Please notify the Practice of any change of address or telephone number. This is to ensure that your records are up to date and we can contact you easily.
If you are moving to an address which is out of our area, we kindly ask that you register with a Practice closer to your new address.
Patients who move from an address outside the catchment area to another address which is also outside the catchment area will be asked to register with another GP in the area in which they are now living.
Named Accountable GP
As part of a new contractual requirement for 2015-16, all patients registered at a GP practice are allocated a named accountable GP.
What Does ‘Accountable’ Mean?
The new contract requires the named accountable GP to be responsible for the co-ordination of all appropriate services required under the contract and ensure they are delivered to each patient where required. However, this does not mean that they will be the only GP or clinician who will provide care to that patient. These responsibilities will be carried out within the opening hours of the Practice and do not change the way you currently access care outside these hours.
Will GP Practices Write To Patients To Inform Them Of Their Named GP?
No. However, practices are required to inform patients of their named GP at the next appropriate interaction.
Can Patients Choose Their Own Named GP?
Patients will be allocated a named GP on the basis of whom they normally see. However, if a patient requests a different named GP, reasonable effort will be made to accommodate their preference.
Do Patients Have To See Their Named GP When They Book An Appointment?
No. Patients can, and should, feel free to choose to see any GP or nurse in the practice in line with current arrangements. If their preferred choice of GP or nurse is not available, an alternative will be offered. As all patients have an electronic medical record this ensures that all clinicians in the Practice have access to the most accurate and up to date information.
All patients registered at Alton Surgery have been allocated a named accountable GP.
Temporary Patient Registrations
If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.
You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.
Non-English Speakers
These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.
Open the leaflets in one of the following languages:
Disabled Patient Facilities
Disabled patient facilities are also available at this practice.
(Car park space, ramp, toilet etc).
