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Due to the December Bank Holiday the surgery will be closed on Friday the 25th, Saturday the 26th, Sunday the 27th and Monday the 28th of December.

The practice will re-open from 8:30am on Tuesday the 29th of December.

DISPENSARY OPENING TIMES

DISPENSARY OPENING TIMES

To order over the phone you must call between 9am and 1pm.

 

Collections are only available at the following times

MONDAY 11:00am - 1:00pm 3:00pm - 5:45pm
TUESDAY 11:00am - 1:00pm 3:00pm - 5:45pm
WEDNESDAY 11:00am - 1:00pm 3:00pm - 5:45pm
THURSDAY 11:00am - 1:00pm CLOSED
FRIDAY 11:00am - 1:00pm 3:00pm - 5:45pm

 

You can also order your medication through using online services or the NHS app, please speak to reception for more information.

We are open - covid19

Flu Vaccines 2020

This year make sure you are protected from seasonal flu.

Patients in the high risk categories will be eligible to get their FREE flu vaccine with us to protect you from seasonal flu.

High risk categories include:

  • Adults 65 and over
  • Pregnant women
  • People with certain medical conditions (including children in at-risk groups from 6 months of age) such as: 
    • Chronic respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
    • Chronic heart disease, such as heart failure
    • Chronic kidney disease
    • Chronic liver disease, such as hepatitis
    • Chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
    • Diabetes
    • Spleen problems, for example sickle cell disease or if you’ve had your spleen removed
    • A weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
    • Being seriously overweight (a BMI of 40 or above)

To book your flu jab, please contact the reception team who will be more than happy to help.


Please note that people in the 50 to 64-year-old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50 to 64 and you are in one of the other groups which are eligible for the flu vaccination, for example you have a health condition which puts you at risk from flu, you will be invited earlier.

 

Coronavirus Testing

If you are in need of a coronavirus test please do not call the surgery. You can book online or call the NHS coronavirus 119 service. The phone service can be very busy at times; it may be easier to call at 8am or 8pm.

If you have symptoms, get a test as soon as possible. You need to get the test done in the first 5 days of having symptoms. 

 

 PLEASE BE AWARE THAT WE  NO LONGER HAVE A FAX MACHINE 

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 Mission Statement

To put patients first offering a friendly supportive service

To deliver high quality, evidence based care and health promotion to our patients

To deliver a safe, effective and responsive service

To provide the right care by the right person to each patient

To support our staff to grow

For an overview of general information about the Surgery, please click the link to our practice leaflet below. 

Practice Leaflet.doc

Care Navigation

We are introducing an initiative to help people to find the most appropriate source of help when they call our practice or pop in to make an appointment. This means that our specially trained reception staff may ask questions about why appointments are required. You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.

Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs. Our trained reception staff will be able to offer you the most appropriate help using the range of information they have access to. If you have any questions, don’t hesitate to speak to one of our Reception staff.

Join Our Patient Group

The Aims of the Patient Participation Group

At its simplest, patient participation refers to patients, such as you, who are taking an active interest in health care.

It gives you, the local people, the opportunity to have a say in how services are planned, developed and evaluated, by developing a good working relationship with the practice staff and GPs. Our members get involved with the Clinical Commissioning Group (CCG); the CCG buy services for the population and influence health decisions.

The Patient Participation Group (PPG) provide important feedback to the Practice, encourage networking with other local service providers and engage healthcare professionals by invitation to meetings. We carry out surveys, seeking your opinion on changes you feel are required to improve services offered. You will be amongst the first to hear about news and updates.

Membership of the group is voluntary and involves attending monthly (the meeting room is supplied by the Practice). The frequency of the meetings may change as the Group progresses.

Point of Contact

The point of contact for the Group will be the Practice Manager who can be contacted by email – joy.barleyman@northstaffs.nhs.uk – or by telephoning the Practice on 01538 704200.

If you would like to become a member of the Group, please complete the PPG Application Form below and return to the practice.

 

PPG Application Leaflet.pdf

 

Please see the Patient Participation tab at the top of the home page for more information.

Chair Based Exercise Classes - Cancelled until further notice due to the pandemic

Would you like to have a laugh and make new friends, combined with some easy chair based exercises to improve strengh and muscle balance?

Sessions at Alton Surgery on a Friday 1.30-2.30

If you are interested please speak to Debbie

Coffee Morning - Cancelled until further notice due to the pandemic

Antibiotic Guardian

Tell us about your experience

We want to hear from our patients at Alton Surgery. During these unusual times your feedback is incredibly important and will help us to better deliver care services to all our patients.

If you have any comments about the care you have received or feedback on any of our services please do let us know. You can leave a review over on the NHS website here.

For patient safety during the winter months dispensary collections will now be available from the confidentiality booth in the waiting room. Please ensure you wear a face mask or covering and observe social distancing when entering the practice.