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Mission Statement

To put patients first offering a friendly supportive service

To deliver high quality, evidence based care and health promotion to our patients

To deliver a safe, effective and responsive service

To provide the right care by the right person to each patient

To support our staff to grow

For an overview of general information about the Surgery, please click the link to our practice leaflet below. 

Practice Leaflet.doc

CHRISTMAS  2019  OPENING TIMES

 Monday  23rd December      8.30am -  6.00pm

Tuesday 24th December       8.30am - 6.00pm

Wednesday 25th December     CLOSED

Thursday 26th December          CLOSED

Friday 27th December             8.30am - 6.00pm

 

Monday  30th  December     8.30am - 6.00pm 

Tuesday  31st December      8.30am - 6.00pm

Wednesday 1st  January 2020        CLOSED

Thursday 2nd  January        8.30am - 1.00pm  

Friday 3rd January                 8.30am - 6.00pm 

 

 

 

Alton Surgery wishes you all a Very Merry Christmas & Happy New Year.

 

 Surgery Opening Times for 2020

Monday

08.30am – 6.00pm

Tuesday

08.30am – 6.00pm

Wednesday

08.30am – 6.00pm

Thursday

08.30am – 1.00pm

Friday

08.30am – 6.00pm

 

Doctor's Appointment Times

 

 

Monday

09.00am – 11.30am

 

4.30pm – 6.00pm

 

Tuesday

09.00am – 11.30am

 

4.30pm – 6.00pm

 

 Wednesday

09.00am – 11.30am

 

4.30pm – 6.00pm

 

Thursday

 

09.00am – 11.30am

 

 

CLOSED

 

Friday

09.00am – 11.30am

 

4.30pm – 6.00pm

 

The surgery offers a computerised appointment system; appointments can be made in person, online or over the phone (01538 704200)

Patients should always contact the practice if they are unable to keep an appointment

Primary Care Network

We are part of a Primary Care Network with seven other surgeries in the area.

As part of our network, we have arranged for patients at Alton Surgery to have specific access to appointments at Leek Moorlands Hospital every Saturday morning. Please contact our reception team to book an appointment.

OUT OF HOURS

Provided by “Staffordshire Doctors Medical Services” when the surgery is not open, including weekends and Bank Holidays.  If you do ring the surgery when closed, you will be asked to hang up and redial using their direct number – 111. They are able to give advice and direct you to the most appropriate point of care. 

The NHS Commissioning Board Area Team is responsible for commissioning the Out of Hours Service.

 

 

Dispensary Opening Hours

Monday 9:00am – 1:00pm
4.00pm – 6.00pm
Tuesday 9:00am – 1:00pm
4.00pm – 6.00pm
Wednesday 9:00am – 1:00pm
4.00pm – 6.00pm
Thursday 9:00am – 1:00pm
CLOSED
Friday 9:00am – 1:00pm
4.00pm – 6.00pm

 To order a repeat prescription by telephone please call 01538 704210. 

Telephone requests for repeat prescriptions are only taken between 9.00 a.m. and 1.00 p.m. Mon - Fri.

 

DISPENSING PATIENTS

We are only able to dispense to patients who live more than 1 mile (1.6km) as the crow flies from a Pharmacy.

Please order repeat prescriptions at least TWO working days in advance. We make every effort to ensure medications are available within two working days but occasionally, we can experience either a delay in supply from our wholesaler or a manufacturing problem. At busy times such as Bank Holidays and holiday periods, it is always advisable to give extra notice.

Unfortunately, medications are not always available as they may be out of stock at the manufacturers, to minimise your inconvenience please give as much notice as possible. 

 

You can now order your repeat prescriptions online via the patient access service. Please see the reception staff to obtain the necessary documentation to register for this service. 

 

Please note: we do not have an email address to process repeat prescriptions.

 

 

 

PLEASE NOTE

We will not be automatically dispensing double orders over the Christmas period.

 Please follow the link below for the list of Staffordshire pharmacies open over the Christmas and New Year Bank Bank Holiday 2019/20. https://www.england.nhs.uk/midlands/nhs-england-and-nhs-improvement-midlands-work/bank-holiday-pharmacy-opening-times/

 

 

 

 

 

Care Navigation

We are introducing an initiative to help people to find the most appropriate source of help when they call our practice or pop in to make an appointment. This means that our specially trained reception staff may ask questions about why appointments are required. You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.

Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs. Our trained reception staff will be able to offer you the most appropriate help using the range of information they have access to. If you have any questions, don’t hesitate to speak to one of our Reception staff.

Join Our Patient Group

The Aims of the Patient Participation Group

At its simplest, patient participation refers to patients, such as you, who are taking an active interest in health care.

It gives you, the local people, the opportunity to have a say in how services are planned, developed and evaluated, by developing a good working relationship with the practice staff and GPs. Our members get involved with the Clinical Commissioning Group (CCG); the CCG buy services for the population and influence health decisions.

The Patient Participation Group (PPG) provide important feedback to the Practice, encourage networking with other local service providers and engage healthcare professionals by invitation to meetings. We carry out surveys, seeking your opinion on changes you feel are required to improve services offered. You will be amongst the first to hear about news and updates.

Membership of the group is voluntary and involves attending monthly (the meeting room is supplied by the Practice). The frequency of the meetings may change as the Group progresses.

Point of Contact

The point of contact for the Group will be the Practice Manager who can be contacted by email – joy.barleyman@northstaffs.nhs.uk – or by telephoning the Practice on 01538 704200.

If you would like to become a member of the Group, please complete the PPG Application Form below and return to the practice.

 

PPG Application Leaflet.pdf

 

Please see the Patient Participation tab at the top of the home page for more information.

Chair Based Exercise Classes

Would you like to have a laugh and make new friends, combined with some easy chair based exercises to improve strengh and muscle balance?

Sessions at Alton Surgery on a Friday 1.30-2.30

If you are interested please speak to Debbie

Coffee Morning

Held every second Monday of each month here at Alton Surgery

11am - 12.30pm

 ALL WELCOME

Please come along for a drink and a chat