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Mission Statement
To put patients first offering a friendly supportive service
To deliver high quality, evidence based care and health promotion to our patients
To deliver a safe, effective and responsive service
To provide the right care by the right person to each patient
To support our staff to grow
For an overview of general information about the Surgery, please click the link to our practice leaflet below.
Surgery Opening Times
PLEASE NOTE THE SURGERY WILL BE CLOSED ON MONDAY 26TH AUGUST 2019 AND WILL RE-OPEN AT 8:30AM ON 27TH AUGUST 2019
| Monday | 08.30am – 6.00pm |
| Tuesday | 08.30am – 6.00pm |
| Wednesday | 08.30am – 6.00pm |
| Thursday | 08.30am – 1.00pm |
| Friday | 08.30am – 6.00pm |
Doctor's Appointment Times
| Monday | 09.00am – 11.30am | 4.30pm – 6.00pm |
| Tuesday | 09.00am – 11.30am | 4.30pm – 6.00pm |
| Wednesday | 09.00am – 11.30am | 4.30pm – 6.00pm |
| Thursday | 09.00am – 11.30am | Closed |
| Friday | 09.00am – 11.30am | 4.30pm – 6.00pm |
The surgery offers a computerised appointment system; appointments can be made in person or on the phone (01538 704200)
Patients should always contact the practice if they are unable to keep an appointment
OUT OF HOURS
Provided by “Staffordshire Doctors Medical Services” when the surgery is not open, including weekends and Bank Holidays. If you do ring the surgery when closed, you will be asked to hang up and redial using their direct number – 111. They are able to give advice and direct you to the most appropriate point of care.
If you have a life-threatening condition dial 999.
The NHS Commissioning Board Area Team is responsible for commissioning the Out of Hours Service.
Dispensary Opening Hours
| Monday | 9:00am – 1:00pm 4.00pm – 6.00pm |
|---|---|
| Tuesday | 9:00am – 1:00pm 4.00pm – 6.00pm |
| Wednesday | 9:00am – 1:00pm 4.00pm – 6.00pm |
| Thursday | 9:00am – 1:00pm CLOSED |
| Friday | 9:00am – 1:00pm 4.00pm – 6.00pm |
To order a repeat prescription by telephone please call 01538 704210.
Telephone requests for repeat prescriptions are only taken between 9.00 a.m. and 1.00 p.m. Mon - Fri.
DISPENSING PATIENTS
We are only able to dispense to patients who live more than 1 mile (1.6km) as the crow flies from a Pharmacy.
Please order repeat prescriptions at least TWO working days in advance. We make every effort to ensure medications are available within two working days but occasionally, we can experience either a delay in supply from our wholesaler or a manufacturing problem. At busy times such as Bank Holidays and holiday periods, it is always advisable to give extra notice.
Unfortunately, medications are not always available as they may be out of stock at the manufacturers, to minimise your inconvenience please give as much notice as possible.
You can now order your repeat prescriptions online via the patient access service. Please see the reception staff to obtain the necessary documentation to register for this service.
Please note: we do not have an email address to process repeat prescriptions.
Care Navigation
We are introducing an initiative to help people to find the most appropriate source of help when they call our practice or pop in to make an appointment. This means that our specially trained reception staff may ask questions about why appointments are required. You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.
Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs. Our trained reception staff will be able to offer you the most appropriate help using the range of information they have access to. If you have any questions, don’t hesitate to speak to one of our Reception staff.
Join Our Patient Group
The Aims of the Patient Participation Group
At its simplest, patient participation refers to patients, such as you, who are taking an active interest in health care.
It gives you, the local people, the opportunity to have a say in how services are planned, developed and evaluated, by developing a good working relationship with the practice staff and GPs. Our members get involved with the Clinical Commissioning Group (CCG); the CCG buy services for the population and influence health decisions.
The Patient Participation Group (PPG) provide important feedback to the Practice, encourage networking with other local service providers and engage healthcare professionals by invitation to meetings. We carry out surveys, seeking your opinion on changes you feel are required to improve services offered. You will be amongst the first to hear about news and updates.
Membership of the group is voluntary and involves attending monthly (the meeting room is supplied by the Practice). The frequency of the meetings may change as the Group progresses.
Point of Contact
The point of contact for the Group will be the Practice Manager who can be contacted by email – joy.barleyman@northstaffs.nhs.uk – or by telephoning the Practice on 01538 704200.
If you would like to become a member of the Group, please complete the PPG Application Form below and return to the practice.
Please see the Patient Participation tab at the top of the home page for more information.
Chair Based Exercise Classes
Would you like to have a laugh and make new friends, combined with some easy chair based exercises to improve strengh and muscle balance?
Sessions at Alton Surgery on a Friday 1.30-2.30
If you are interested please speak to Debbie
Coffee Morning
Held every second Monday of each month here at Alton Surgery
11am - 12.30pm
Next date MONDAY 10th JUNE 2019
ALL WELCOME
Please come along for a drink and a chat