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DISPENSARY OPENING TIMES

DISPENSARY OPENING TIMES

To order any medication requests over the phone you must call between 9am and 1pm.

The dispensary can be reached directly on 01538 704210.

We are accepting paper prescriptions.

All repeat prescriptions require three working days (72hrs) to process.

 

Collections are only available at the following times

MONDAY 11:00am - 1:00pm 3:00pm - 5:45pm
TUESDAY 11:00am - 1:00pm 3:00pm - 5:45pm
WEDNESDAY 11:00am - 1:00pm 3:00pm - 5:45pm
THURSDAY 11:00am - 1:00pm CLOSED
FRIDAY 11:00am - 1:00pm 3:00pm - 5:45pm

 

You can also order your medication through using online services or the NHS app, please speak to reception for more information.

Opening Times

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Medication Reviews

During December 2022 and January 2023, we will be inviting some patients for a medication review. These will take place with our Clinical Pharmacist, who is working alongside the Surgery to help improve your quality of care and your involvement in the decision-making process around your own care.

The majority of these appointments will be over the phone, but we may have potential to facilitate face to face appointments in the New Year.

If you receive a text message or call from the surgery inviting you for a medication review, please don’t hesitate to book an appointment.

 

GP Appointments

👍 From Monday 21st November all patients will be able to pre book appointments with all GPs. Please be aware that appointments cannot be booked further than a week in advance.
 
📱 You can also use their NHS app or online services to pre book a GP appointment if you are unable to phone during our normal opening hours.
 
🏖 All GP appointments following a bank holiday closure will be book on the day only, to accommodate individuals who may need to be seen more urgently.
 
We would like to thank our patients who have continued to show support and understanding to our staff and the Surgery.

Care Navigation

We are introducing an initiative to help people to find the most appropriate source of help when they call our practice or pop in to make an appointment. This means that our specially trained reception staff may ask questions about why appointments are required. You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.

Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional, or practical needs. Our trained reception staff will be able to offer you the most appropriate help using the range of information they have access to. If you have any questions, don’t hesitate to speak to one of our reception staff.

Flu Vaccinations

Flu Vaccines 2022

Please contact the surgery to make an appointment.

This year make sure you are protected from seasonal flu.

Patients in the high-risk categories will be eligible to get their FREE flu vaccine with us to protect you from seasonal flu.

High-risk categories include:

  • Adults 65 and over
  • Pregnant women
  • People with certain medical conditions (including children in at-risk groups from 6 months of age) such as: 
    • Chronic respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
    • Chronic heart disease, such as heart failure
    • Chronic kidney disease
    • Chronic liver disease, such as hepatitis
    • Chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
    • Diabetes
    • Spleen problems, for example sickle cell disease or if you’ve had your spleen removed
    • A weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
    • Being seriously overweight (a BMI of 40 or above)

 


Individuals in the 50 to 64-year-old age group are also eligible for a free flu vaccination but will be offered appointments after the most vulnerable cohort. Appointments can be booked any time after the 15th of October.  Alternatively, you can contact a local pharmacy to book your flu vaccination.

 

COVID Vaccinations

UPDATE

We will be offering autumn boosters from the surgery to eligible patients.  The NHS will contact you if you are eligible and due for your booster.

Please contact the surgery to book an appointment.

Alternatively, you can book online through the National Booking System for an appointment at the Cheadle JCB clinic.

 

You can also arrange a vaccination by calling 119.  You can also attend a walk in clinic at How to get a vaccine, where and travelling - Together We're Better (twbstaffsandstoke.org.uk)

If you have not yet been vaccinated at all it is not too late. Please don't be embarrassed, the NHS will be happy to offer you a first or second dose.

Thank you for your continued support,

Alton Surgery

 

Cervical Screening

Two women die every day from cervical cancer in England. Yet it is one of the most preventable cancers and getting screened can help stop it before it starts.

Women and people with a cervix aged 25-64 are eligible for screening. You will be invited for routine screening every three years if you are aged 25-49, and every five years if you are aged 50-64. Those registered as male will need to request an appointment from their GP or a local sexual health clinic.

Encourage those you love to get screened if they are overdue a test. You can call the surgery to book an appointment or to discuss any concerns you may have with a member of our team.

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 Mission Statement

To put patients first offering a friendly supportive service

To deliver high quality, evidence based care and health promotion to our patients

To deliver a safe, effective and responsive service

To provide the right care by the right person to each patient

To support our staff to grow

For an overview of general information about the Surgery, please click the link to our practice leaflet below. 

Join Our Patient Group

The Aims of the Patient Participation Group

At its simplest, patient participation refers to patients, such as you, who are taking an active interest in health care.

It gives you, the local people, the opportunity to have a say in how services are planned, developed and evaluated, by developing a good working relationship with the practice staff and GPs. Our members get involved with the Intergrated Care Board (ICB); the ICB buy services for the population and influence health decisions.

The Patient Participation Group (PPG) provide important feedback to the Practice, encourage networking with other local service providers and engage healthcare professionals by invitation to meetings. We carry out surveys, seeking your opinion on changes you feel are required to improve services offered. You will be amongst the first to hear about news and updates.

Membership of the group is voluntary and involves attending monthly (the meeting room is supplied by the Practice). The frequency of the meetings may change as the Group progresses.

If you would like to become a member of the Group, please complete the PPG Application Form below and return to the practice.

 PPG Application Leaflet.pdf

 

Please see the Patient Participation tab at the top of the home page for more information.

Chair Based Exercise Classes - Now at The White Hart, Alton

Would you like to have a laugh and make new friends, combined with some easy chair-based exercises to improve strength and muscle balance?

Sessions take place at The White Hart, Alton, ST10 4AQ.

Monthly on Tuesdays from 10:30am - 12:30pm.

Upcoming dates - 24th January, 21st February, 21st March, 18th April, 16th May, 27th June, 25th July, 22nd August

If you are interested, please speak to Reception who will put you in contact with our Health and Wellbeing Coordinator.

Coffee Morning - The next coffee morning will be on Tuesday the 7th February from 11:00 AM please join us at the surgery, everyone is welcome.

Antibiotic Guardian

Tell us about your experience

We want to hear from our patients at Alton Surgery. During these unusual times your feedback is incredibly important and will help us to better deliver care services to all our patients.

If you have any comments about the care you have received or feedback on any of our services please do let us know. You can leave a review over on the NHS website here.

NHS Friends and Family

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Waiting times for Secondary Care referrals

The My Planned Care website gives you advice and support while you wait and helps you to prepare for your hospital consultation, treatment, or surgery. This includes giving you information about waiting times at your hospital and other supporting and local services while you wait.

This website is updated weekly and can be viewed by anyone, which means you, your family or carer can all see the latest information.

Click here to head straight to the University Hospitals of North Midlands page which will give you up to date wait times for each service.

Please note that many of our referrals must initially be triaged by the University Hospitals of North Midlands before you can be referred on to a hospital of your choice.