DISPENSARY OPENING TIMES

To order any medication requests over the phone you must call between 9am and 1pm.

The dispensary can be reached directly on 01538 704210.

We are accepting paper prescriptions.

All repeat prescriptions require three working days (72hrs) to process.

Collections are only available at the following times

You can also order your medication through using online services or the NHS app, please speak to reception for more information.

During December 2022 and January 2023, we will be inviting some patients for a medication review. These will take place with our Clinical Pharmacist, who is working alongside the Surgery to help improve your quality of care and your involvement in the decision-making process around your own care.

The majority of these appointments will be over the phone, but we may have potential to facilitate face to face appointments in the New Year.

If you receive a text message or call from the surgery inviting you for a medication review, please don’t hesitate to book an appointment.

We are introducing an initiative to help people to find the most appropriate source of help when they call our practice or pop in to make an appointment. This means that our specially trained reception staff may ask questions about why appointments are required. You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.

Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional, or practical needs. Our trained reception staff will be able to offer you the most appropriate help using the range of information they have access to. If you have any questions, don’t hesitate to speak to one of our reception staff.

Please contact the surgery to make an appointment.

This year make sure you are protected from seasonal flu.

Patients in the high-risk categories will be eligible to get their FREE flu vaccine with us to protect you from seasonal flu.

High-risk categories include:

• Adults 65 and over
• Pregnant women
• People with certain medical conditions (including children in at-risk groups from 6 months of age) such as: 
  • Chronic respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
  • Chronic heart disease, such as heart failure
  • Chronic kidney disease
  • Chronic liver disease, such as hepatitis
  • Chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
  • Diabetes
  • Spleen problems, for example sickle cell disease or if you’ve had your spleen removed
  • A weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
  • Being seriously overweight (a BMI of 40 or above)

Individuals in the 50 to 64-year-old age group are also eligible for a free flu vaccination but will be offered appointments after the most vulnerable cohort. Appointments can be booked any time after the 15th of October.  Alternatively, you can contact a local pharmacy to book your flu vaccination.

Two women die every day from cervical cancer in England. Yet it is one of the most preventable cancers and getting screened can help stop it before it starts.

Women and people with a cervix aged 25-64 are eligible for screening. You will be invited for routine screening every three years if you are aged 25-49, and every five years if you are aged 50-64. Those registered as male will need to request an appointment from their GP or a local sexual health clinic.

Encourage those you love to get screened if they are overdue a test. You can call the surgery to book an appointment or to discuss any concerns you may have with a member of our team.

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 Mission Statement

To put patients first offering a friendly supportive service

To deliver high quality, evidence based care and health promotion to our patients

To deliver a safe, effective and responsive service

To provide the right care by the right person to each patient

To support our staff to grow

For an overview of general information about the Surgery, please click the link to our practice leaflet below. 

We want to hear from our patients at Alton Surgery. During these unusual times your feedback is incredibly important and will help us to better deliver care services to all our patients.

If you have any comments about the care you have received or feedback on any of our services please do let us know. You can leave a review over on the NHS website here.

The My Planned Care website gives you advice and support while you wait and helps you to prepare for your hospital consultation, treatment, or surgery. This includes giving you information about waiting times at your hospital and other supporting and local services while you wait.

This website is updated weekly and can be viewed by anyone, which means you, your family or carer can all see the latest information.

Click here to head straight to the University Hospitals of North Midlands page which will give you up to date wait times for each service.

Please note that many of our referrals must initially be triaged by the University Hospitals of North Midlands before you can be referred on to a hospital of your choice.