Suggestions & Complaints
Want to make a suggestion to the practice?
Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.
Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
Want to make a complaint?
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
This information is also available in the complaints leaflet below.
A printable copy of our complaints form can be found further down this page.
If you wish to make a complaint about the GP Practice but do not want to speak to a member of our staff, then your complaint should be shared with the Staffordshire and Stoke-on-Trent ICB Complaints team.
They can be contacted using any of the methods below.
Freephone: 0808 196 8861
Email: PatientServices@staffsstoke.icb.nhs.uk
Post: New Beacon Building, Stafford Education and Enterprise Park, Weston Road, Stafford, ST18 OBF
More information is available on their website.